Order Search and Status Changes

This guide covers how to search for orders and manually change order statuses in eHub Ship.

For a deeper explanation of each status and their default automations, see our Order Status Guide.

Searching and Filtering Orders

The search bar at the top of the Orders page is the primary way to find and filter orders in eHub Ship. There are three ways to search:

1. Use the Sidebar Menu

   • Click any status in the left-hand sidebar to automatically apply that filter to the search bar.

   • Available statuses include:

     • Unfulfilled
     • Needs Review
     • Ready
     • On Hold
     • Fulfilled
     • Canceled
     • All
2. Manual Search Queries

   • Click into the search bar and type a keyword such as:

     • Order number

     • Recipient name

     • State code

     • Street name

     • SKU

   • Then select the appropriate field from the dropdown menu to apply the search.

3. Advanced Search Options

   • Click “Advanced Search”, or the “Filter” text/dropdown in the search bar.

   • Add multiple filters and specify whether any or all must apply.

   • You can also:

     • Save the search

     • Create an automation 

       (See our Automation Guide for full details.)

Saved searches will appear under the search bar when active, and on the left-hand panel under “Saved”.

Manually Changing Order Status

There are two ways to change the status of an order:

From the List View

1. Select the order(s) by checking the box(es) on the left.

2. Click the moving truck icon.

3. Choose the new status.

From the Order Detail View

1. Open the order.

2. In the top-left corner, click the status button (moving truck icon).

3. Select the new status.

As soon as you choose the new status, the change is applied immediately