---
title: Troubleshooting & FAQs
description: "Troubleshoot eHub Wallet problems: Purchase Failed, Credit Limit Reached, failed payment banners, pending money, and settings that won’t save. Fixes for each."
---

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1. [Help Center](https://knowledge.ehub.com/?hsLang=en)
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# Troubleshooting & FAQs

Find the message you see. Then follow the fix.

### **Common Problems**

| **What you see** | **What to do** |
| --- | --- |
| **Purchase Failed - Minimum Account Balance Reached** | Click **Add Cash**. Then turn on auto-reload. |
| **Purchase Failed - Credit Limit Reached** | Click **Make Payment**. Then turn on Auto-Pay. |
| Red banner: **We were unable to process your payment…** | Read the reason in the banner. Fix or change your credit card or bank account. Try again. |
| Auto-reload says **Disabled** | eHub turned it off after a failed payment. Fix your credit card or bank account, then email Support to turn it back on. |
| Money shows as **Pending** | Bank money takes 3–5 business days. Use a credit card if you need it now. |
| Your settings won't save | Your credit card may be expired. Update it or pick another one. |
| Banner about a failed plan payment | Update your credit card. Then click Pay Now. |
| A credit card is missing from the list | It may be expired. Bank accounts can't pay for subscriptions. |

### **Fees**

- **Using the Wallet:** free.
- **Credit card payments: a small fee.** You'll see it before you pay.
- **Bank payment that fails:** a fee applies.

### **Quick Answers**

**Who can use the Wallet?** Only users with **Owner** access.

**How fast is my money ready?** Credit card: right away. Bank account: 3–5 business days.

**Can eHub Cash go below $0?** No. Turn on auto-reload so you don't run out.

**Refunds or disputes?** Email **support@ehub.com**.

### **Still Stuck?**

Email **support@ehub.com**. Include your account name and a screenshot of the message.

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