Premium Analytics is an advanced reporting and insights suite within eHub. It gives customers visibility into their shipping activity, benchmarking against industry peers, and tools to identify opportunities for improved service reliability, cost savings, and faster issue resolution.
Availability: Premium Analytics is included for customers on Professional, Premium, and Enterprise plans. Basic plan users do not have access.
Why Premium Analytics?
Shipping teams often lack visibility into carrier performance, delivery reliability, and industry benchmarks. This leads to wasted time, higher costs, and unhappy customers. Premium Analytics solves this with actionable insights that help shippers make smarter, faster, and more confident decisions.
Key Features
Real-Time Benchmarking
Benchmarking compares your shipping performance against similar businesses (3PLs to 3PLs, brands to brands). Metrics include:
- Adjustment Blend – Percentage of shipments with adjustments (address corrections, dimensional weight, surcharges). Use this to reduce unnecessary fees.
- Short vs. Long Distance Blend – Percentage of shipments in Zones 1–4 (short distance, lower cost) versus Zones 5–8 (long distance, higher cost). A heavy tilt toward long distances may signal fulfillment optimization opportunities.
- Time in Transit – Displays average delivery time across carriers, with future updates enabling carrier and service-level filters.
Transit Analyzer (Delivery Performance Analyzer)
The Transit Analyzer compares actual carrier performance against expected delivery commitments.
- Filters: Carrier service, ship-from location, destination zone/state.
- Features: Side-by-side delivery achievement rates vs. cost per package, geographic and service-level trend analysis, and carrier accountability for contract negotiations.
- Comparison Options:
- Standard Comparison: Compare against preset carrier delivery expectations.
- Custom Comparison: Define your own delivery expectations to model shipping strategies.
Example: UPS 2-Day shipments to California may deliver 86% on time at $24.81 per package, while a regional carrier may achieve higher on-time rates at a lower cost.
Coming Soon: Integration with Rate Shop, enabling automated carrier selection by performance thresholds.
Exception Monitoring
Centralized visibility into shipments that are delayed, missing tracking updates, or at risk of being lost—without logging into multiple carrier systems.
- Dashboard Views:
- By Origin Location – View pickup and delivery rates from specific postal codes.
- By Carrier and Service – Compare delivery reliability across carriers.
- By Shipment – Drill down into individual packages, including tracking details and latest scan events.
- Benefits: Quickly identify carrier or origin-specific issues, investigate delays faster, and contact carriers proactively to reduce customer impact.
Future Enhancements: Add notes to exceptions, remove resolved items, and manage follow-ups directly in the dashboard.
Data Refresh Schedule
- Shipment status updates: Every 8 hours
- All other data: Daily
Benefits
Premium Analytics helps you:
- Compare performance against industry peers for actionable insights.
- Reduce avoidable carrier fees and unnecessary shipping costs.
- Improve customer experience with faster issue resolution.
- Hold carriers accountable with concrete performance data.
- Optimize fulfillment strategies to improve delivery speed and reliability.
The Bottom Line
Premium Analytics gives shippers the visibility they’ve been missing. From benchmarking to exception monitoring to transit analysis, it’s everything you need to improve performance, reduce costs, and deliver a better customer experience.
Talk to our team today and see how Premium Analytics can level up your shipping operations.