Order Management
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      Managing Orders in eHub Ship

      The Orders Page in eHub Ship is your central hub for importing, processing, tracking, and resolving orders. With support for automation, CSV uploads, and manual entry, managing your shipments has never been easier.

      Quick Navigation

      1. Importing Orders

      Automatically Importing from a Store

      eHub integrates with platforms like Shopify, WooCommerce, Amazon, and more. Once connected, orders sync directly to the Orders Page.

      • Go to API > Settings > Stores

      • Click New Order Store and follow the prompts

      • Orders will appear under the Unfulfilled status

      Importing Orders from a .CSV File

      To bulk upload orders:

      1. Click the circle with a plus sign

      2. Select Import .CSV Orders

      3. Upload or drag your .CSV file

      4. Click Next

        • Use the default comma separator unless otherwise needed

        • Uncheck First Row Has Column Names if your file lacks headers

      5. Map fields to match your .CSV columns

      6. Click Import to Manual Entry

      A green bar confirms your upload. Refresh the page to view orders under the Unfulfilled status.

      Manually Creating an Order

      For individual orders:

      1. Go to Ship > Orders

      2. Click the plus sign, then + Create Order

      3. Enter recipient details, order items, and shipping preferences

      4. Click Save Order to add it to your queue

      2. Understanding Order Statuses

      Each order is assigned a status to help prioritize actions:

      • Unfulfilled – Imported but not yet processed

      • Needs Review – Requires attention (e.g., missing address)

      • Ready – All set to purchase a shipping label

      • On Hold – Paused due to manual action or issue

      • Fulfilled – Label created, ready for shipment

      • Canceled – Order will not be shipped

      Use the status filters on the Orders Page to take action quickly.

      3. Processing Orders

      When an order is in Ready status:

      1. Review shipment details

      2. Make updates (e.g., weight, dimensions) if needed

      3. Apply a Rate Shop Rule or choose your delivery preferences

      4. Click Calculate Shipping Rates

      5. Select your carrier and service level

      6. Purchase and print the label

      You can print labels individually or in bulk—immediately or later.

      Learn more about batch printing in eHub Ship

      4. Order Tracking

      • Once marked Fulfilled, each order gets a tracking number

      • Track shipments directly on the Orders Page

      • For connected stores, tracking updates are sent automatically


      5. Resolving Issues

      If an order is Needs Review or On Hold:

      1. Open the order

      2. Correct address issues or fill in missing info

      3. Update the shipping method if needed

      4. Save the changes

      Once resolved, the order moves to Ready status automatically.

      Conclusion

      The Orders Page is your all-in-one tool for managing shipping operations. With automation, bulk tools, and direct integrations, eHub Ship simplifies order fulfillment so you can focus on growing your business.