This guide walks you through the secure steps to update your payment method with our support team.
Overview
To protect your payment details, we use a secure form submission process through Adobe Sign. Follow the steps below to update your payment method, whether you’re using a credit card (CC) or a bank account (ACH).
Step-by-Step Guide to Updating Your Payment Method
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Send an Email Request
Start by emailing our support team at support@ehub.com, requesting to update your payment method.
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Receive Secure Adobe Sign Link
A support representative will send you a secure Adobe Sign link. This link will take you to the appropriate form where you can safely input your payment details. You will receive one of the following links based on your preference:
- Credit Card Form (CC)
- ACH Form
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Fill Out and Submit the Form
Click the secure link to access the form and complete these steps:
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- Enter all required payment information.
- Sign the form to authorize the update.
- Submit the form when finished.
Confirmation Email
Once your form is submitted, our support team will update your account with the new payment method. You’ll receive a confirmation email to notify you that the update is complete.
Contact Us
If you have questions or need help at any point, please contact our support team at support@ehub.com.
Important Note: For security reasons, do not include any payment information in your email request. Use only the secure Adobe Sign link provided.
Conclusion
This secure process ensures your payment details are protected while providing a seamless way to update your information. Thank you for trusting us to keep your account safe!