QZ Tray
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      FAQs: Printer Setup and Compatibility for eHub Ship

      eHub Ship works seamlessly with QZ Tray, a versatile printing platform designed for reliability across operating systems and browsers. Below, we’ve compiled the most common questions about printer compatibility and how to get started.

      QZ Tray Compatibility

      Operating Systems Supported

      • Windows

      • macOS

      • Linux

      Browsers Supported

      • Chrome

      • Firefox

      • Safari

      • Internet Explorer

      Supported Printer Brands

      QZ Tray supports a wide range of printer models:

      • Zebra (Recommended for best results)

      • SATO

      • Epson

      • Citizen (Some features may have limited functionality)

      • Star

      • Boca

      • Dymo

      For the best experience with eHub Ship, we recommend using a Zebra printer. It offers optimal performance, full compatibility, and ease of setup.

      Label Sizes and Formats

      Supported Label Sizes

      • 4x6 inches

      Supported File Formats

      • PDF (Recommended)

      • PNG

      • ZPL

      Setup Instructions by Printer Type

      Zebra Printers

      1. Download the latest QZ Tray version from qz.io.

      2. Ensure the QZ Tray icon is visible in your system tray.

      3. Enable Start Automatically to keep QZ Tray running in the background.

      4. On your first use, select Remember this decision to streamline future printing.

      5. Connect your Zebra printer using the same USB port used during initial setup.

      For step-by-step help, see:

      SATO, Epson, and Citizen Printers

      1. Install QZ Tray.

      2. Connect your printer.

      3. Remove localhost bindings as needed.

      4. Add configuration files to the client system.

      5. Install the required certificate.

      6. Import Firefox certificates.

      7. Confirm secure connection.

      Star Printers

      1. Install QZ Tray and connect your printer.

      2. Verify a secure connection.

      3. Adjust printer settings as needed.

      4. Ensure the printer is physically connected to your device.

      Boca Printers

      1. Download and install the Boca Driver if your system doesn't recognize the printer.

      2. Install QZ Tray.

      3. Set the printer to raw mode for direct browser communication.

      4. Log in to your box office platform.

      5. Configure settings:

        • Enable Multi-Station

        • Assign a name to your computer

        • Set the Boca as Ticket Printer 1

      6. Confirm QZ Tray is running (green cube icon in the tray).

      Troubleshooting Tips

      • Make sure QZ Tray is actively running (look for the green cube icon).

      • Double-check USB port connections.

      • Update all printer drivers and QZ Tray software.

      • For advanced configuration, consult your printer’s official documentation.

      Still need help? Our support team is here for you—reach out anytime for step-by-step guidance.