eHub Wallet Overview

About the Digital Wallet

The eHub Wallet is your central hub for managing payments and balances within eHub. Similar to a physical wallet, it allows you to add funds, track activity, manage payment methods, and monitor spending in one place. Customers now have direct control over their Wallet, giving greater visibility and flexibility without needing to contact eHub Support.

This article explains the purpose, features, and key functions of the eHub Wallet at a high level.

For step-by-step instructions on how to use the Wallet interface, see the eHub Wallet User Guide.

Eligibility / Access

• Permissions: Only users with Owner-level access (and higher) can view and manage the Wallet.
• Plan Requirements: No plan is required, all eHub customers will have access.

Key Features

The Wallet includes a range of financial tools and account management options:

• Wallet Page – central hub to access balances and controls.
• Digital Cards
  • eHub Cash (Prepay Meter) – set up and manage card settings.
  • eHub Credit (Postpay Meter) – only available for customers with postpay terms.
• Add Cash (eHub Cash) – deposit funds directly. Reloads may show a Pending status for 3–5 business days while the payment authorizes and settles; pending funds are not yet available to spend until the reload clears.
• Make a Payment (eHub Credit) – pay balances due.
• Auto-Reloads (eHub Cash) – automatically add funds when balances dip below a set threshold. A triggered auto-reload may appear as Pending for up to 3–5 business days before the funds post to your available balance — size your reload amount accordingly so spending isn't interrupted while a reload is pending.
• Auto-Pay (eHub Credit) – configure automatic postpay payments.
• Subscriptions – add and manage active subscriptions.
• Payment Methods – add/remove payment methods and set default payment methods for Subscriptions and Cards.
• Transactions Page
  • Toggle between different eHub Cards.
  • Filter by transaction types and date.
  • Export reporting (optionally include shipment details).
• Documents Page
  • SaaS Invoices – download PDF invoices.
  • Digital Card Statements – view summaries of monthly spend, broken down by transaction type
  • Filters by type/date for quick access.

• Fees:
  •  Credit Card reload fee percentage (subject to change).
  • ACH Failure fee applies when bank transfers fail.
• Charges:
  • Prepay activity tracked in eHub Cash.
  • Postpay activity tracked in eHub Credit.
• Invoices:
  • eHub Credit (postpay) customers receive shipping invoices directly from the eHub Finance team.
  • Invoices are charged to the customer’s eHub Credit account when due.

Troubleshooting & FAQs

Common Errors

• Failed Card Reloads – usually due to a declined payment method or disabled auto-reload. Specific error details are shown in-wallet.
• Pending Card Reloads – a reload that's still authorizing or settling will show as Pending, not Failed, and typically clears within 3–5 business days. Funds aren't available for spending until the reload completes. To avoid getting stuck, size your reload amount so you have enough available balance to cover spending while it's pending. If you need funds sooner: reload with a credit card for immediate availability, or send a wire transfer, which is typically faster than ACH but still subject to slight delays since it's manually processed by eHub's Finance team.
• Unpaid Subscriptions – if not paid, the account may be suspended until resolved.

Permissions

• Only Owner-level users and above can access the Wallet.

FAQs

• Do I need to keep a minimum balance?
  Yes. eHub Cash cannot fall below zero. To avoid shipping delays, set your reload trigger to at least one day’s shipping spend.  A reload in Pending status hasn't posted to your available balance yet — processing typically takes 3–5 business days. Adjust how much you reload at a time so you have enough available balance to cover spending while a reload is pending.
• Are there fees for using a credit card?
  Yes, a credit card fee is applied (subject to change). Use a bank account to avoid fees.
• How do I pay my subscription?
  Balances appear in the Subscriptions Card. You can click Pay Now or rely on auto-pay. Failed attempts may suspend your account.
• How do I access my transactions?
  Exported Transaction Reports are emailed directly to the user.
• What’s the difference between a basic and detailed transactions report?
  Basic = list of transactions only.
  Detailed = includes shipment details tied to transactions.
• Who do I contact for billing questions?
  Email support@ehub.com for assistance.