eHub Wallet
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      3. eHub Wallet

      eHub Wallet Overview

      About the Digital Wallet

      The eHub Wallet is an ecosystem that allows customers to manage their financials and payment-related activities. Similar to a physical wallet, you can add, track, and manage payment methods and spending directly within eHub.

      The Wallet is available to end customers and internal admins. Previously, these features were internal-only, but now customers can manage their own finances without needing to contact eHub Support. This gives users more control and transparency over payment methods, balances, and transactions.

      Eligibility / Access

      • Permissions: Only users with Owner-level access (and higher) can view and manage the Wallet.
      • Plan Requirements: No plan is required, all eHub customers will have access.

      Key Features

      The Wallet includes a range of financial tools and account management options:

      • Wallet Page – central hub to access balances and controls.
      • Digital Cards
        • eHub Cash (Prepay Meter) – set up and manage card settings.
        • eHub Credit (Postpay Meter) – only available for customers with postpay terms.
      • Add Cash (eHub Cash) – deposit funds directly.
      • Make a Payment (eHub Credit) – pay balances due.
      • Auto-Reloads (eHub Cash) – automatically add funds when balances dip below a set threshold.
      • Auto-Pay (eHub Credit) – configure automatic postpay payments.
      • Subscriptions – add and manage active subscriptions.
      • Payment Methods – add/remove payment methods and set default payment methods for Subscriptions and Cards.
      • Transactions Page
        • Toggle between different eHub Cards.
        • Filter by transaction types and date.
        • Export reporting (optionally include shipment details).
      • Documents Page
        • SaaS Invoices – download PDF invoices.
        • Digital Card Statements – view summaries of monthly spend, broken down by transaction type
        • Filters by type/date for quick access.

      Internal-Only Features (Support/Finance Use):

      • Manual balance adjustments.
      • Disable and Enable Auto-Reloads (Cash).
      • Disable and Enable Auto-Pay (Credit).
      • Setup eHub Credit.
      • Edit credit card fee %.

      Getting Started

      When a new customer signs up, their Owner User can navigate to the Wallet to set up eHub Cash.

      • Customers with postpay terms will have eHub Credit configured by the Onboarding team.
      • The Onboarding team may set up Wallet features on behalf of customers or walk them through the process.

      Steps to set up eHub Cash:

      1. Click “Setup eHub Cash Now.”
      2. Enter Auto-Reload details (trigger amount and reload amount).
      3. Select a default payment method, or add one if none exists.
      4. Review and agree to terms and conditions.
      5. Work with onboarding to link shipping services so the account is ready for shipping.

      Managing the Wallet

      Add/Remove Payment Methods

      1. Go to the Payment Methods Card in the Wallet.
      2. Edit → replace existing payment method. OR Remove → delete payment method.
        • Note: You cannot remove a default payment method unless you replace it.

      Check Balances

      • Wallet shows balances for both eHub Cash and eHub Credit.
      • Detailed history is available via the Transactions Page.

      Update Auto-Reload Settings

      • Under card settings, click Edit to view or change auto-reload details and default payment methods.

      Refunds & Disputes

      • Currently, disputes/refunds are not handled in-wallet.
      • Contact support@ehub.com for assistance.

      Pricing & Billing

      • Fees:
        •  Credit Card reload fee percentage (subject to change).
        • ACH Failure fee applies when bank transfers fail.
      • Charges:
        • Prepay activity tracked in eHub Cash.
        • Postpay activity tracked in eHub Credit.
      • Invoices:
        • eHub Credit (postpay) customers receive shipping invoices directly from the eHub Finance team.
        • Invoices are charged to the customer’s eHub Credit account when due.

      Troubleshooting & FAQs

      Common Errors

      • Failed Card Reloads – usually due to a declined payment method or disabled auto-reload. Specific error details are shown in-wallet.
      • Unpaid Subscriptions – if not paid, the account may be suspended until resolved.

      Permissions

      • Only Owner-level users and above can access the Wallet.

      FAQs

      • Do I need to keep a minimum balance?
        Yes. eHub Cash cannot fall below zero. To avoid shipping delays, set your reload trigger to at least one day’s shipping spend.
      • Are there fees for using a credit card?
        Yes, a credit card fee is applied (subject to change). Use a bank account to avoid fees.
      • How do I pay my subscription?
        Balances appear in the Subscriptions Card. You can click Pay Now or rely on auto-pay. Failed attempts may suspend your account.
      • How do I access my transactions?
        Exported Transaction Reports are emailed directly to the user.
      • What’s the difference between a basic and detailed transactions report?
        Basic = list of transactions only.
        Detailed = includes shipment details tied to transactions.
      • Who do I contact for billing questions?
        Email support@ehub.com for assistance.