Setup and Onboarding Guides
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      Getting Started with eHub Ship: Basic Plan

      Set up your eHub Ship account, connect your store, and start shipping in just a few steps.

      Step 1: Start Your Free Trial

      1. In eHub Ship, click the Settings (gear) icon in the bottom-left corner.

      2. Select Subscriptions, then click Move to Implementation under Ship.

      3. Choose Annually or Monthly, then click Select under the Basic Plan.

      4. Agree to the terms.

      5. Click Confirm Subscription and enter your billing details.

      To manage your subscription, go to Settings > Payments to update billing info or view payment history.

      Step 2: Connect Your Store(s) to eHub Ship

      Why this matters:

      Connecting your store lets you seamlessly import orders into eHub Ship—saving time, reducing errors, and enabling smooth shipping operations.

      To connect a store:

      1. Go to API > Settings > Stores

      2. Click New Order Store

      3. Enter your store name and select the type under Service

      4. Follow the remaining prompts

      5. Click Authorize if prompted. Otherwise, click Save

      For more details on each store type, see Connecting eCommerce Stores in the eHub UI.



      Step 3: Pre-Save Package Types

      Why this matters:

      Pre-saving package types ensures accurate rates, reduces manual entry, and speeds up your shipping workflow.

      To set up packages:

      1. Go to Settings > Account > Packages

      2. Use preset USPS options or click + New Package to create your own

      3. Enter package name, type, dimensions, and weight

        • Additional Weight = weight of empty packaging

        • Total Weight = overrides item weight, if consistent

      See Setting Up Packages in eHub Ship for step-by-step details.

      Step 4: Creating & Importing Orders

      Why this matters:

      Importing or uploading orders eliminates manual entry and scales your order volume with ease.

      To get started:

      1. Click the Ship tab in the top-left menu

      2. Choose how to create an order:

        • Click the + icon for manual entry

        • Import from a connected store

        • Upload a .CSV file

      3. Customize field mapping and reuse previous settings

      4. Enable the Details Pane (top-right) to manage orders in bulk

      See Managing Orders in eHub Ship for full instructions.

      Step 5: Order Management & Label Creation

      Why this matters:

      Managing and labeling orders ensures they’re shipped accurately and on time.

      To process and ship an order:

      1. View orders by status (left sidebar)

        1. Order statuses are displayed in the left sidebar. For a breakdown of each status, refer to the Order Status Guide.

      2. Select an order

      3. Verify details: package type, dimensions, weight, sender and recipient

      4. Click Calculate Shipping Rates

      5. Select a carrier/service, then click Buy & Print

      6. Choose your printing method (select Don’t Ask Again to save settings)

      More details available in Shipping an Individual Order.

      Voiding Labels & Creating Return Labels

      Voiding a Label

      1. Select the order

      2. Scroll to the bottom, click the Trash Can icon

      3. Select a new order status (default is Fulfilled)

      4. Click Void Label

      See Voiding Labels in eHub Ship for full instructions.

      Creating a Return Label

      1. Select the order

      2. Scroll to the bottom

      3. Click Create Return Label

      For a detailed walkthrough, see How to Create a Return Label in eHub Ship.

      Step 6: Manifest Creation

      Why this matters:

      A Manifest consolidates all daily shipments—speeding up carrier pickups and providing proof of shipment.

      To generate a Manifest:

      1. Go to Ship > Manifests

      2. Select From Address and Carrier

      3. Choose the packages

      4. Click Manifest to generate

      See the eHub Ship Manifest Guide for more info.

      Step 7: Shipment Analytics & Reports

      Why this matters:

      Analytics help track spend, improve efficiency, and guide better business decisions.

      To access analytics:

      1. Go to Analytics from the left-hand navigation

      2. Explore key dashboards:

        • Shipment Spend: Monitor shipping costs

        • Shipping Volume & Packages: Track usage trends

        • Shipping Zones: Uncover regional performance

        • Home Dashboard: View high-level metrics

      Learn more in Why eHub Analytics?.

      Need More Help?

      Visit our Knowledge Base for step-by-step guides, FAQs, and troubleshooting resources.

      Happy Shipping!
      – The eHub Team